— After-sales service —
Three years free warranty service
Where the company SALES OF Soonfoals graphics card, since the sale of three years, You in the normal use of the product under the circumstances, if the "MICROCOMPUTER commodity performance failure TABLE" listed in the quality problems, and belong to the normal warranty scope of the product, the implementation of three years of free warranty services.
Follow the national three guarantees policy
If performance failure occurs within 7 days from the date of sale, consumers may choose to return, exchange or repair the product; Within 15 days from the date of sale, if performance failure occurs, consumers can choose to replace or repair the product.
Users send instructions for repair
1. The copy of purchase certificate, such as invoice, shall be attached to the product sent by the user for repair.
2. Users express to send products must have a perfect packaging measures loss: please equipped with the features of shock, pressure drop, packing in order to protect the products in the process of transportation may be damaged, at the same time, it is recommended that you choose the working standard Courier company in order to avoid damage disputes and disputes, if send a damage of goods produced by the sender to solve and bear.
3. The product to be sent for repair shall be attached with a list and contents: Please list the product model, fault description, contact person's name, telephone number, and detailed repair address in the list. If the product itself has been seriously damaged before delivery, such as burning, Angle collision, water oxidation and other artificial damage, the user must indicate on the list, otherwise it will not be accepted.
4. Users shall pay for the delivery of the products by express or mail.
5. Please do not attach other accessories besides the graphics card, such as adapter and motherboard.
Damage caused by the following abnormal use is not covered by the warranty
1. The product serial number label or barcode on the graphics card cannot be discerned, torn, altered or replaced;
2. Crooked and damaged pins;
3. Graphics cards with physical damage, such as support deformation, substrate damage, serious line scratch, oxidation and rust, and component burning;
4. Surface parts damage or plug-in is missing;
5. The heat dissipation fan or fin is removed or replaced.
6. Improper adhesive or foreign body residue;
7. The product is modified or intended to be altered;
8. Video cards beyond the warranty period;
9. Unauthorized modification of the BIOS graphics card;
10. Video card damage caused by careless or wrong use or force majeure, such as fire, earthquake, lightning, flood or other mechanical damage; Damage to the graphics card caused by failure to use according to the instructions;
11. Graphics cards damaged due to improper packaging or transportation during repair;
12. Use a non-mining graphics card to mine the graphics card, causing damage to the product;
13. Other matters not covered are subject to the national three Guarantees policy.
For unclaimed products
For unclaimed products (including incorrect contact information and automatically abandoned products), our company will not return more than 60 days from the date of receipt of goods.
Soonfoals graphics card technical consultation contact information
For technical information, call 800 9999 6053 or (0755) 8294 3322 ext. 160
Service time: 9:30-18:00 on weekdays
Address: 2F, Block B, Guoren Building, Keji Zhongsan Road, Gaoxin Park, Nanshan District, Shenzhen
Power of interpretation
The company reserves the right to identify the cause of the graphics card failure and the right to interpret the above terms.
Scan and pay attention to our official account